7/28 Weekly letter  – Time Waits For No Man or Woman!

How frustrating!

I think we are all on the same page regarding the lack of professionalism that many contractors show when we schedule them to come to our home or office and don’t show up on time, call to reschedule after they were due to be at your location, or never show up.

Time Waits For No Man or Woman! Just this past week, I left my office an hour and a half early to meet a repairman at 5:00. At 5:15, I called him to see where he was, and his response was, “Oh, sorry. I am still on my job site in WPB, and we need to reschedule.” Yeah, like that is going to happen! 😤

How things change

I used to be patient and understanding, but not so often these days. I am finding more and more people do not have respect for your time. How about those wait times in your doctor’s office? Not to mention that I often feel like sending them a bill for my wasted time. Don’t you feel the same way?

This laissez-faire attitude is not exclusive to individuals we pay for a service, but it extends to taxpayers who schedule an appointment with us and don’t show up or call after they are due to be in the office. It isn’t as if we do not confirm appointments; we send text reminders with a request to answer the message or call to remind them.

Also, many of our clients have been with us for years, and we know that if they cannot make the appointment, they contact us. Thank you! We have several business associates who take a credit card to hold an appointment and let the individual booking the meeting know that the card won’t be processed unless they do not show up or call to cancel timely before the meeting, not at the scheduled time.  ⏰

We resorted to this practice several times after we had “tire kickers” book an appointment and not show up. Fortunately, this does not occur often.

Remember, Time Waits For No Man or Woman! Have you had this problem in your business? How do you handle your no-shows?

Our office policy

We book all our appointments at a quarter past the hour. Current clients and newbies can book online, call the office to schedule or request an appointment on our website(s) on the contact tab or text us at 772-320-5152.

Our contact information:

https://go.oncehub.com/TheTaxReliefCompany, 877-355-8010, www.thetaxreliefco.com
https://go.oncehub.com/SFSTax, 772-337-1040, www.sfstaxacct.com.

Like you, Jeff’s time is precious. He blocks time on his calendar for everyone who books an appointment. Furthermore, if someone does not show up, not only does it prevent folks that need to see or speak to Jeff from being able to do so, but, let’s be honest, it is an unnecessary loss of revenue. 

I Googled this issue and found it to be quite prevalent. Can any of these tips enhance your business?

6 Tips to Reduce No-Shows

1. Make Daily Reminder Calls.
2. Set Up Automatic Reminders.
3. Don’t Wait to Reschedule Your No-Shows
4. Some Folks Need Extra Reminders.
5. Be Proactive with Your Schedule.
6. Have a Written Policy.

Besides, we cannot control the actions of others;  we can be considerate of others’ time.

“Every problem is a gift—without problems, we would not grow.” – Anthony Robbins

Ali “time is precious” Schneider
Director of Business Development

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